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FAQ
We are based in Australia and Malaysia
We ship from our partnered sweat-free factories located in Malaysia, Singapore or China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
We sure do! We proudly ship worldwide for FREE.
The time frame for order delivery is divided into two parts:
Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2–4 days.
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–45 business days. US orders are generally shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 30 days to arrive at their destination but can take longer from time to time.
We guarantee that you will receive your goods within 60 days after you place your order.
Different countries may have different custom policies. We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
If you plan to give one of our items as a holiday gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.
Please email us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.